Healthcare Customer Service Representative - Premium Healthcare Solutions

Join GeBBS Healthcare Solutions, a global leader in healthcare revenue cycle management and customer service, as we expand our operations to the vibrant heart of Bali. We are seeking compassionate, detail-oriented Healthcare Customer Service Representatives to deliver exceptional customer service and support to our premium healthcare clients in Canggu. In this role, you will be the first point of contact for our clients, ensuring their inquiries and concerns are addressed promptly and professionally. This is an exciting opportunity to be part of a dynamic team that values innovation, collaboration, and a commitment to excellence.

As a Healthcare Customer Service Representative at GeBBS Healthcare Solutions, you will handle inbound and outbound calls, emails, and chat inquiries from our clients, providing them with accurate and timely information. You will also assist in resolving customer complaints and issues, ensuring a high level of customer satisfaction. This role requires a strong understanding of healthcare terminology and processes, as well as excellent communication and problem-solving skills. Join us and contribute to our mission of improving healthcare delivery and patient outcomes.

GeBBS Healthcare Solutions is committed to fostering a diverse and inclusive workplace, where every employee's unique contributions are valued. We offer a competitive salary, comprehensive benefits, and opportunities for professional growth and development. If you are passionate about healthcare and customer service, and eager to make a difference in the lives of our clients, we invite you to apply for this exciting opportunity in Canggu, Bali.

📋 Tanggung Jawab Pekerjaan

• Handle inbound and outbound calls, emails, and chat inquiries from healthcare clients, providing accurate and timely information.
• Assist in resolving customer complaints and issues, ensuring a high level of customer satisfaction.
• Process insurance claims and authorizations, ensuring accurate and timely submission.
• Maintain detailed records of all customer interactions and updates, using our proprietary CRM system.
• Collaborate with the healthcare revenue cycle team to ensure smooth and efficient processing of claims and payments.
• Stay up-to-date with industry trends and best practices in healthcare revenue cycle management.
• Provide exceptional customer service, demonstrating empathy, patience, and professionalism in all interactions.
• Participate in team meetings and training sessions to enhance knowledge and skills in healthcare customer service.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Healthcare Administration, Business Administration, or a related field.
• Minimum of 2 years of experience in healthcare customer service, revenue cycle management, or a related field.
• Strong understanding of healthcare terminology, insurance policies, and revenue cycle processes.
• Excellent written and verbal communication skills in English and Bahasa Indonesia.
• Proficiency in using CRM software, such as Salesforce or HubSpot.
• Ability to work well under pressure and meet tight deadlines.
• Strong problem-solving and analytical skills.
• Valid driver's license and reliable transportation, as this role requires occasional travel to client sites.

🛠️ Keahlian

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