Senior Customer Service Specialist - Exports

Dart Global Logistics · 📍 Jakarta Utara, Jakarta Raya · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 8500000 - 13000000
Dart Global Logistics is seeking a highly skilled and experienced Senior Customer Service Specialist to join our dynamic team. In this role, you will be responsible for providing exceptional customer service and support to our clients in the exports department. You will play a crucial role in ensuring customer satisfaction and contributing to the overall success of our company. If you are passionate about customer service and have a strong background in logistics or related fields, we would love to hear from you.

📋 Tanggung Jawab Pekerjaan

Provide excellent customer service and support to clients in the exports department,Handle customer inquiries, complaints, and requests in a timely and professional manner,Assist in the development and implementation of customer service strategies and programs,Monitor customer satisfaction levels and provide feedback to management,Collaborate with other departments to ensure smooth and efficient operations,Stay up-to-date with industry trends and best practices in customer service,Participate in training and development programs to enhance your skills and knowledge

🎓 Kualifikasi & Syarat

Bachelor's degree in Business Administration, Logistics, or a related field,Minimum of 5 years of experience in customer service or related roles,Strong knowledge of logistics and export processes,Excellent communication and interpersonal skills,Proficiency in English, both written and spoken,Ability to work well under pressure and meet tight deadlines,Experience with CRM software is a plus

🛠️ Keahlian

Customer serviceLogisticsCRM softwareCommunicationProblem-solvingTeamworkTime management
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